Crucial conversations: tools for talking when stakes are high

What's a crucial conversation? : and who cares?

Mastering crucial conversations : the power of dialogue

Start with heart : how to stay focused on what you really want

Learn to look : how to notice when safety is at risk

Make it safe : how to make it safe to talk about almost anything

Master my stories : how to stay in dialogue when you're angry, scared, or hurt

State my path : how to speak persuasively, not abrasively

Explore others' paths : how to listen when others blow up or clam up

Move to action : how to turn crucial conversations into action and results

Yeah, but : advice for tough cases

Putting it all together : tools for preparing and learning.